Storage Worcester Park Privacy Policy
This Privacy Policy explains how Storage Worcester Park collects, uses, stores and protects your personal data. It applies to all Storage Worcester Park customers and prospective customers in the Worcester Park area, including individuals and businesses who contact us, request a quote, make a booking, use our storage services or visit our premises.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy describes the types of information we collect, the lawful bases we rely on to process it, how long we keep it and the rights you have in relation to your data.
Data Controller
Storage Worcester Park is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information within our storage operations in the Worcester Park area.
Personal Data We Collect
We collect and process personal data that is necessary to provide our storage services, manage our relationship with you and comply with legal obligations. The categories of data we may collect include:
Identification and contact details such as your full name, postal address, billing address, contact address, and any other address you provide in relation to our services.
Account and contract information such as customer reference numbers, unit numbers, contract start and end dates, payment terms, rental charges, deposit details and records of your communications with us.
Payment and billing information such as bank card details processed via secure payment providers, payment history, invoices, receipts and records of any overdue or outstanding amounts. We do not store full card details once a transaction has been authorised by the payment processor.
Verification and security information such as copies of identification documents where required to verify your identity, vehicle registration numbers used to access the site, access codes or key numbers and records of entry and exit times where access control systems are in place.
CCTV images where closed circuit television is used at our premises to help protect customers, staff, property and stored goods. This may include images of anyone entering or moving around common areas at the facility.
Communication data such as records of phone calls, service enquiries, complaints, feedback, and any correspondence you send to us in writing or electronically.
How We Collect Your Data
We collect personal data directly from you when you contact us to enquire about storage, request a quote, sign a contract, make a payment, visit our premises or otherwise interact with us. We may also receive information indirectly if another person acts on your behalf, for example a business contact or authorised representative who provides your details for the purposes of a storage agreement.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Contract. We process your data when it is necessary to enter into or perform a contract with you, such as providing storage space, managing your account, processing payments, arranging access to units and communicating with you about your booking or contract.
Legal obligation. We process certain data to comply with our legal and regulatory obligations, such as accounting, tax and financial record-keeping requirements, and to assist law enforcement or other authorities where we are legally required to do so.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your fundamental rights and freedoms. This includes maintaining the security of our site and units, using CCTV for safety and crime prevention, improving our services, managing and protecting our business and responding to customer enquiries.
Consent. In limited circumstances we may rely on your consent, for example where you explicitly ask to receive certain types of optional communications. Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing that took place before withdrawal.
How We Use Your Personal Data
We use the personal data we collect to provide and manage storage services in the Worcester Park area, including:
Setting up your account, preparing and managing contracts and administering your storage unit or units.
Processing payments, deposits, refunds and handling any queries related to billing or overdue amounts.
Managing access to our premises and units, including issuing access codes or keys and maintaining security and safety on site.
Monitoring our premises using CCTV where in place, to help prevent crime, protect customers and staff and secure stored goods.
Responding to your enquiries, requests for quotations, complaints and feedback and communicating with you about changes to your contract or our terms.
Maintaining business and financial records for auditing, tax and regulatory purposes and managing our relationship with you generally.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
Customer and contract records are typically retained for a period after your contract ends, to deal with any queries, disputes or legal claims and to comply with statutory retention periods for financial and tax records.
CCTV recordings, where used, are generally retained for a limited period, which is set based on our legitimate interests in security and the practical operation of the system. Recordings may be kept for longer where required in connection with an incident, investigation or legal claim.
When data is no longer required and there is no legal or business need to keep it, we will securely delete or anonymise it.
Data Processors and Third Parties
We may share your personal data with trusted third party service providers who act as data processors on our behalf. These may include:
Payment processing providers who handle card transactions and other electronic payments securely.
IT and cloud service providers who host or support our systems, data storage and communications.
Security and CCTV system providers who support the operation and maintenance of security measures on site.
Professional advisers such as accountants or legal advisers where necessary to obtain advice or comply with legal or regulatory requirements.
Where we use processors, they are required to process your data only on our instructions, to keep it secure and to comply with applicable data protection laws. We do not sell your personal data to third parties.
We may also disclose personal data to law enforcement agencies, courts, regulators or other authorities where we are legally required to do so or where this is necessary to protect our rights, property or the safety of our customers, staff or the public.
International Transfers
If any of our service providers transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised under data protection law, to protect your information.
Your Data Protection Rights
As a customer or prospective customer of Storage Worcester Park in the Worcester Park area, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions under data protection law. They include:
Right of access. You can request confirmation that we process your personal data and obtain a copy of the information we hold about you, together with certain details about how we use it.
Right to rectification. You can ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction of processing. You can ask us to restrict the processing of your data in certain situations, such as where you contest its accuracy or object to our use of it.
Right to object. You can object to processing that is based on our legitimate interests, in which case we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or the processing is required for legal claims.
Right to data portability. In certain circumstances, you can request that we provide you with personal data you have given to us in a structured, commonly used and machine readable format, or request that it is transmitted directly to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent for any processing, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. These measures include physical security at our premises, restricted access to systems and data, use of passwords and access controls and the selection of reputable service providers who implement suitable data protection measures.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the operation of our services in the Worcester Park area. Any changes will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
