Storage Worcester Park Terms and Conditions

These Terms and Conditions set out the basis on which Storage Worcester Park provides storage and related removal services within the United Kingdom. By making a booking, paying a deposit, using our storage facilities, or instructing us to provide removal or associated services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, partnership or organisation that books or uses our services.

Services means any storage, removal, packing, loading, unloading, transport, or related services provided by Storage Worcester Park.

Goods means the items that the Customer hands over to us for storage, transport or handling.

Contract means the agreement between Storage Worcester Park and the Customer for the supply of Services, incorporating these Terms and Conditions.

2. Scope of Services

Storage Worcester Park provides storage facilities and may also provide associated removal and transport services for customers moving home, office, or storing goods for short or long periods. All Services are provided subject to availability and these Terms and Conditions.

We reserve the right to refuse any order or request for Services at our sole discretion, including where we consider the Goods unsuitable, unsafe, unlawful, or where the Customer fails to comply with these Terms and Conditions.

3. Booking Process

All bookings must be made directly with Storage Worcester Park. Bookings may be made in person or via other communication methods we make available from time to time.

When you request a quotation, we may ask for detailed information about the nature, quantity and approximate value of the Goods, collection and delivery addresses, access conditions, required dates, and any special requirements. Quotations are based on the information you provide. If any information is incorrect or changes, we may amend or withdraw the quotation and adjust the price.

A booking is only confirmed when we issue a written or electronic confirmation and, where applicable, when any required deposit or prepayment has been received. Until that time, dates and times remain provisional and may be offered to other customers.

The Customer is responsible for checking all details on the booking confirmation and notifying us promptly of any errors or changes. If we do not receive such notification before the scheduled service date, we shall perform the Services in accordance with the confirmation and any additional costs arising from incorrect information may be charged to the Customer.

4. Estimates and Quotations

Any estimate or quotation we provide is based on the information supplied at the time and is not a binding offer until formally accepted and confirmed by us. Quotations are normally valid for a limited period, which will be stated at the time the quotation is given. After this period, we may revise the quotation.

We may revise the quoted price or impose additional charges if:

the work is carried out on a date or at a time other than that originally agreed;

additional Goods are included or additional services are requested;

access to the collection or delivery address is restricted, unsafe or significantly different from what was advised at the time of quotation;

parking, loading or waiting restrictions cause delay or require additional arrangements; or

any other circumstances arise outside our reasonable control that increase the cost of delivering the Services.

5. Payments and Charges

Unless otherwise stated in writing, payment for storage and removal services is due in advance. We may require full payment prior to the commencement of any removal or transport service and prior to the first storage period.

We accept payment by methods notified to you at the time of booking. All prices are quoted in pounds sterling and are inclusive or exclusive of VAT as specified in the quotation. You are responsible for any bank or payment charges associated with your chosen payment method.

For ongoing storage, charges are typically payable monthly or at such intervals as we notify you. Storage fees must be kept up to date at all times.

If you fail to make any payment on the due date, we may charge interest on the overdue amount at the statutory rate applicable to commercial debts, or at a reasonable rate reflecting our costs if no statutory rate applies. We may also suspend or withhold Services, deny access to stored Goods, or exercise a lien over the Goods until all outstanding sums are paid in full.

We reserve the right to review and vary our storage and service charges from time to time. Changes to recurring storage fees will be notified to you with reasonable notice. Continued use of the storage after the effective date of any change constitutes acceptance of the new charges.

6. Cancellations, Postponements and Refunds

You may cancel or postpone a booked service by providing us with notice in writing or by another method we accept.

For removal and transport services, if you cancel or postpone:

more than seven calendar days before the scheduled service date, we will normally refund any prepayment less any reasonable administrative or non-refundable third party costs already incurred;

between seven and two calendar days before the scheduled service date, we may retain up to fifty percent of the service charge;

less than two calendar days before the scheduled service date, we may retain up to one hundred percent of the service charge.

For storage services, you may terminate ongoing storage by giving us the period of notice specified in your storage agreement. If you vacate the unit or remove Goods without giving the required notice, you may remain liable for storage charges for the full notice period.

We may cancel or postpone the Services without liability where reasonably necessary due to events beyond our control, including but not limited to severe weather, road closures, strikes, accidents, equipment failure, or safety concerns. Where possible, we will offer an alternative date or a fair refund for any services not carried out.

7. Customer Responsibilities

You are responsible for ensuring that:

all information supplied to us is accurate and complete;

Goods are properly packed, labelled and prepared for transport or storage unless we have expressly agreed to provide packing services;

adequate access and parking are available at the collection and delivery addresses and at the storage facility, including any necessary permits;

someone with authority is present at the collection and delivery addresses to oversee the process, sign documents, and provide instructions;

all appliances are disconnected, defrosted, drained and prepared safely before removal or storage; and

Goods do not include any items that are prohibited under these Terms and Conditions or by law.

8. Prohibited and Restricted Goods

You must not submit for storage or transport any Goods that are hazardous, illegal, perishable, explosive, flammable, corrosive, toxic, or otherwise dangerous, including but not limited to gas cylinders, fuel, fireworks, chemicals, paint, illegal drugs, weapons, ammunition, or items emitting fumes or odours.

You must also not store or ask us to move live animals, plants requiring special environmental conditions, cash, securities, high-value jewellery, precious metals, or irreplaceable items such as family heirlooms, important documents, or data storage devices unless we have specifically agreed to do so in writing and additional terms and charges have been agreed.

If we discover or reasonably suspect that prohibited Goods have been stored with us or are included in a consignment, we may at our discretion remove, isolate or dispose of such items as we consider appropriate, and we may charge you for any related costs. We may also report matters to the relevant authorities where required or appropriate.

9. Waste, Rubbish and Environmental Regulations

Storage Worcester Park is not a waste carrier or disposal service. You must not use our storage facilities or any removal service as a means of disposing of waste, unwanted rubbish, or items that should be taken to a licensed recycling or waste facility.

You are responsible for ensuring that all Goods provided for storage or transport are lawful and suitable for reuse or storage. We will not knowingly transport controlled waste, fly-tipped materials, or other items in breach of environmental regulations.

If we are required to handle, remove or dispose of waste or contaminated items due to your breach of this clause, you will be responsible for all associated costs, including cleaning, specialist disposal, environmental charges and any penalties or claims incurred as a result.

10. Access to Storage

Access to our storage facilities is subject to our opening hours and any access procedures notified to you. You may be required to provide identification or security details before being allowed access.

We may temporarily restrict access to storage units where necessary for maintenance, safety, security, or legal reasons. We will aim to give reasonable notice where practicable. In emergencies, notice may not be possible.

You must keep any keys, access cards, codes or other security devices secure and not share them with unauthorised persons. You must inform us promptly if you suspect that security has been compromised.

11. Our Liability

We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the following limitations.

We are not liable for loss or damage arising from:

your failure to properly pack, secure or protect the Goods, unless we have undertaken packing;

inherent defects, natural deterioration, or changes in condition of the Goods, including rust, mould, infestation, or atmospheric or temperature-related damage, unless caused by our negligence;

any prohibited or dangerous Goods you have included contrary to these Terms and Conditions;

wear and tear, minor scuffs or scratches to furniture or property that are consistent with normal handling;

losses arising from delay, missed appointments or cancellation where caused by events beyond our reasonable control.

Our liability for loss or damage to Goods, whether in storage or during transport, is limited to a reasonable amount per item or per consignment, or to the value you declared and for which we have agreed specific cover, whichever is lower. If you consider that the standard limits may be insufficient, you should arrange your own insurance or request that we discuss enhanced liability options where available.

We are not liable for indirect or consequential losses, such as loss of profit, loss of business, loss of opportunity, or emotional distress, unless otherwise required by law.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

12. Insurance and Customer Cover

We recommend that you maintain adequate insurance for your Goods at all times, including while they are in transit or in storage. Some home or business insurance policies may cover goods in storage or during removals, but you should check with your insurer.

Any insurance provided or arranged by us will be subject to separate terms and conditions, including exclusions, excesses and claim procedures. It is your responsibility to read and understand any such terms.

13. Claims and Notification of Loss or Damage

You must inspect the Goods and relevant premises as soon as reasonably practicable after completion of the Services and notify us promptly in writing of any loss or damage that you believe has been caused by us.

For removal and transport services, visible loss or damage should be reported at the time of delivery or within a short period that allows for reasonable inspection. For storage, any issues should be reported as soon as discovered. Failure to notify us within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability we may have.

We may require evidence to support a claim, such as photographs, inventories and proof of value. You must cooperate with any investigation, and we may inspect the Goods and premises before any remedial action or disposal takes place.

14. Termination and Right of Lien

We may terminate the Contract immediately if you commit a serious breach of these Terms and Conditions, fail to pay sums due, use the storage unit for unlawful purposes, or behave in an abusive or unsafe manner towards our staff or other customers.

In the event of non-payment or other serious breach, we may exercise a lien over your Goods, meaning we may retain them until all outstanding sums, including storage charges, removal charges, interest and costs, are paid in full. If amounts remain unpaid after reasonable notice, we may sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding sums. Any balance after reasonable costs will be returned to you where lawfully possible.

15. Data Protection and Privacy

We will collect and process personal information about you in order to manage your booking, provide the Services, and meet our legal obligations. This may include your name, contact details, address, payment information and records of communications.

We will handle your personal information in accordance with applicable data protection laws in the United Kingdom. Your information will be kept secure and will only be shared with third parties where necessary to provide the Services or where required by law.

16. Complaints

If you are dissatisfied with any aspect of our Services, you should raise the matter with us as soon as possible so we have an opportunity to resolve it. We will take reasonable steps to investigate and respond to complaints in a fair and timely manner.

17. Changes to These Terms and Conditions

We may amend these Terms and Conditions from time to time. Updated terms will apply to new bookings from the date of publication and, for ongoing storage customers, from the date notified to you. If you continue to use our Services after changes take effect, you will be deemed to have accepted the updated terms.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that we retain the right to bring proceedings against you in any other court of competent jurisdiction where appropriate.

19. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

No failure or delay by Storage Worcester Park in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and any waiver must be expressly confirmed in writing.

These Terms and Conditions, together with any written quotation or service agreement issued by us, constitute the entire agreement between you and Storage Worcester Park in relation to the Services and supersede any prior understandings or representations, whether oral or written.